There are so many made-to-measure suit companies to choose from these days. Most of them operate online and manufacture overseas, which is why custom suits are so much more affordable than they used to be.
But having a suit made without being measured in person by a master tailor is an inherently difficult process. To ensure great results, you have to do two things:
- Choose the right company
You should only work with MTM suit makers who have a reputation for outstanding customer service. You want companies that will analyze your measurements like detectives at the scene of a crime, who will bend over backwards to make sure you're happy.
You want companies who are willing to remake your suit, even if that means losing money on their first transaction with you, because they know how valuable a lifelong customer is.
Unfortunately, there are many custom suit brands who don't show this level of dedication to their customers.
Oftentimes, it's the budget brands that you need to watch out for. There's a reason a $300 custom suit seems to good to be true. It is.
A while back, a company called Tailor4Less reaches out to me about working together. I've actually heard good things about T4L, although they have mixed reviews on the web, so we decide to go forward with a suit review.
I choose a tan linen two piece suit, submit my measurements and place the order (which, I should mention, is free).
The suit arrives in roughly three weeks, which is fast for MTM, but there are some problems with the way it fits.
You should always send feedback about your MTM order, including photos. Here's what I send to my Tailor4Less point of contact:
Typically, after you give your feedback, the company then responds with their analysis about the suit they made. Then you decide how to proceed (which usually involves some combination of alterations and remakes).
In this case, T4L says they agree with my analysis (without offering any of their own). They ask me to get the suit tailored and say they'll reimburse me.
This is when I start losing faith in Tailor4Less.
Having your local tailor perform a couple of basic alterations on a custom suit is perfectly acceptable. But this suit has a slew of fit problems, including some that I can't even diagnose, like the biceps and the hips.
So before taking it to my tailor for major surgery, I express my concerns in another email to T4L:
Here's what I get back:
I was confused by this response, but I figured out that he's asking me to confirm how much it would cost to get the suit altered locally.
T4L is trying to figure out if it would cost more to remake the jacket or reimburse me for tailoring.
They don't trust my estimate ($200), and they want me to make a trip to the tailor to get an official estimate.
After some more back and forth, they decide to remake the jacket, and I agree to get the pants tailored. They ask me to measure the jacket so they can compare it to my measurement profile.
I send over these measurements and… crickets. No response for over two weeks. I check in to see what's going on and get this response:
They want me to measure the jacket again, this time taking a photo of each measurement. Again, there's a lack of trust here.
At this point, I throw in the towel and tell Tailor4Less that I can't recommend their service to my readers. I explain that most men aren't willing to (and shouldn't be expected to) put in this much work for a made-to-measure suit.
More importantly, custom clothiers should trust their customers. They shouldn't ask you to prove that your measurements are accurate.
They should care about you enough to offer detailed feedback about their work.
Finally, they should do everything in their power to make sure you get a suit that fits wonderfully, even if that requires a remake.
All things considered, I recommend avoiding Tailor4Less. If you're on a tight budget, go to Modern Tailor.
Have you ever had a bad MTM experience? Share it below in the comments section!